Upgrading a Legacy Account to the NEW platform 2

• How to update your account to the new service
• FreeConference.com refresh - what is different?

FAQ 22

• Are there any costs for this service?
• Do you place a surcharge on the call? Will anything extra appear on my phone bill?
• How many people can be on a conference call?
• How many accounts can I open?
• How to Eliminate Background Noise, Feedback, Echo and Other Distractions

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Getting Started 4

• Can I choose my own dial-in number? What's the difference between "Web-scheduled" and "Reservationless" conferences?
• How does it work? Is this an "Internet call"?
• How does this work? Can anyone walk me through this?
• What Moderator Controls are Available to me During a Call?

Recording 4

• Do I need to select the recording option for each conference I'd like recorded?
• Can I conduct a one-person recording?
• Can I use the recording feature for a reservationless call?
• How can I download and save the mp3 recording file?

Personalized Greetings 5

• Will I need special equipment to record my greeting?
• Can I have more than one greeting saved on my account at a time?
• Can I listen to the Default Personalized Greeting I have saved on my account?
• Can I edit a greeting if I have already scheduled my conference?
• Can I use my default greeting on my Reservationless Premium 800 and Reservationless Standard conferences?

Premium 800 Toll Free Service 2

• What is the Federal Universal Service Fund Fee?
• Why would I want to pay $0.10 per minute for toll-free if I can use the standard services for free?

Scheduling a Conference Call 9

• We called at the scheduled time but your system didn't let us in. What's wrong with your system?
• What if I call in late? Will I be locked out if I don't call in at the beginning?
• Can I set up a recurring conference?
• What is Quick Scheduler?
• Can I set up a conference which starts 5 minutes before a whole hour (i.e.. 8:55 for a 9:00-10:00 call)?

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Troubleshooting General 19

• I'm Having Difficulty Joining a Call From My Browser
• Participants can't see and/or hear me
• Browser permission errors
• Difficulties Using VoIP Services Such as Skype or Vonage
• I Get a Firewall Warning

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Troubleshooting Audio 3

• I'm Hearing an Echo or Feedback on the Conference
• I'm Hearing a Constant Beep or Blaring Signal During the Conference
• No Audio on my iPhone or iPad App