Troubleshooting

I'm Having Difficulty Joining a Call From My Browser
Please note that our Online Meeting Room is optimized to work with Google Chrome.  For your convenience, a download link for Chrome is provided at the bot...
Wed, 4 Jul, 2018 at 12:56 PM
Participants Can't See and/or Hear Me
If other participants are unable to hear you or they can not see your video, it may only be that you need to adjust a simple setting within your browser.  ...
Mon, 1 Oct, 2018 at 5:18 AM
I'm Hearing an Echo or Feedback on the Conference
When an echo is heard in your conference, it is most often not originating with the one hearing it, but with another caller whose audio is echoing back into...
Wed, 11 Jul, 2018 at 2:52 AM
I'm Hearing a Constant Beep or Blaring Signal During the Conference
You may hear a regular beeping tone during your conference if you or one of your participants are calling in to the conference line from your cell phone or ...
Wed, 4 Jul, 2018 at 1:29 PM
The Website Isn't Functioning As It Should
If you are having difficulties with the general functionality of the our website, such as scheduling calls, it may be because you are using an older operati...
Thu, 19 Jul, 2018 at 4:50 AM
Difficulties Using VoIP Services Such as Skype or Vonage
We have many users who successfully call into our conference lines using VoIP services such as Skype, Vonage or any other telephone company that provides se...
Fri, 28 Sep, 2018 at 6:39 AM
I Get a Firewall Warning
 We're sorry! If you receive a firewall warning message, you may be behind a firewall, or having some network issues. As a result, you may experience s...
Fri, 31 Aug, 2018 at 12:18 PM
Why can't I see everyone's tiles?
Your Online Meeting Room allows for up to 6 tiles to be seen at one time. This doesn't mean your meeting is limited to 6 people. You can have up to 100...
Thu, 19 Jul, 2018 at 6:19 AM
No Audio on my iPhone or iPad App
If you are trying to join a call via internet from the app on your iPhone or iPad and no one can hear you, then it is likely a simple setting on your device...
Wed, 4 Jul, 2018 at 1:38 PM
How Do I Update Google Chrome Browser?
Check for an update and see the current browser version on your computer   On your computer, open Chrome. At the top right, click More . Click H...
Wed, 6 Jun, 2018 at 4:56 PM