Troubleshooting General

I'm Having Difficulty Joining a Call From My Browser
Please note that our Online Meeting Room is optimized to work with Google Chrome and Microsoft Edge.  For your convenience, a download link for Chrome is ...
Tue, 5 Sep, 2023 at 1:12 PM
Participants can't see and/or hear me
If other participants are unable to hear you or they can not see your video, it may only be that you need to adjust a simple setting within your browser or ...
Mon, 29 Aug, 2022 at 8:18 AM
Browser permission errors
Select the browser you are using from the list below to find instructions on how to change your browser permissions to allow access to your microphone and o...
Thu, 15 Dec, 2022 at 6:44 AM
Difficulties Using VoIP Services Such as Skype or Vonage
We have many users who successfully call into our conference lines using VoIP services such as Skype, Vonage or any other telephone company that provides se...
Fri, 28 Sep, 2018 at 6:39 AM
I Get a Firewall Warning
We're sorry! If you receive a firewall warning message, you may be behind a firewall, or having some network issues. As a result, you may experience som...
Wed, 3 Feb, 2021 at 12:11 PM
Invalid Access Code
We all know how frustrating invalid access code issues can be. If you are receiving an error message when entering in your your access code or moderator pin...
Tue, 13 Nov, 2018 at 11:00 AM
I Get A Screen Sharing Inactive Warning E90
While sharing your screen in a meeting, do you see a warning message that your session is inactive or your participants tell you that they no longer see the...
Wed, 21 Oct, 2020 at 6:15 AM
Why can't I see everyone's tiles?
Your Online Meeting Room allows for up to 6 tiles to be seen at one time. This doesn't mean your meeting is limited to 6 people. You can have up to 100 ...
Thu, 9 Apr, 2020 at 10:57 AM
How to have more than one moderator on a Conference
If you get a warning message that you have been dropped from the conference, it might be because you have opened multiple browser windows on your computer o...
Tue, 12 May, 2020 at 5:16 AM
How Do I Update Google Chrome Browser?
Check for an update and see the current browser version on your computer   On your computer, open Chrome. At the top right, click More . Click Help and...
Thu, 19 Nov, 2020 at 7:09 AM