We know how frustrating it can be when you or your participants can't join a call because you get a busy signal. Often, this is likely a call termination issue where the call is not properly routed to this area.
In addition to opening a report with your phone provider, please do also contact our support team to let us know there is an issue with your conference line by submitting a new ticket.
Additionally, we also recommend switching to the new FreeConference.com platform which is more flexible, as we have more dial-in numbers available that can be requested if some callers have issues and we also have the option for some participants to call via internet. In addition to this, we also have video and screen sharing services, plus a large number of international dial-ins if you have callers outside of the US.
Switching to the new platform will mean that you receive a new US dial-in number, however your Access Code will usually stay the same. Any contacts will also be exported over to the address book in your new account. The service on the ‘new’ platform is essentially the same FreeConference.com you are used to, only it has more additional features and a new design. There is no additional charge to switch and you can also retain access to and use the ‘old’ account if you need to.
To upgrade your account, just make sure you are logged in and simply click on the following link (or copy and paste it into your browser) and follow the instructions: https://www.freeconference.com/ds_migrate.aspx
If you run into any difficulties or have more questions, please don’t hesitate to get in touch.